My Books

We like to believe that better decisions come from having more data. In healthcare, that belief breaks. Doctors don’t struggle because data is missing.They struggle because data is unusable when it matters most. During …

Some UX problems are subtle. This is not one of them. This is a simple interaction pattern that breaks a fundamental rule of product design: users must always understand how to exit a state. …

Some design issues don’t require research. You don’t need analytics, user interviews, or usability testing to spot them. You just need to look. This is one of those cases. I came across a LinkedIn …